Acorn Warranty

Acorn warranty covers all and any defective parts due to faulty manufacture for a period of 14 months from the date of receipt of the goods. The warranty covers a defective stairlift motor and gearbox due to faulty manufacture during the period of original ownership.

For more information, please refer to complete details of the warranty. <link to warranty page> The warranty does not cover: 1) Damage to parts caused by misuse, improper installation, or neglect of the equipment. 2) Consumable items, namely the stairlift batteries and remote control batteries. 3) Reasonable wear and tear during the life of the unit. 4) Damage caused during shipment (unless the damage is reported to Acorn Stairlifts, Inc., by telephone with 24 hours of receipt of the goods). Labor charges for installation, out of warranty return repair, parts for out of warranty return repair, shipping for return repair. 5) Unauthorized or non-factory modifications to the stairlift.

Warranty notes: The warranty is null and void unless the warranty form is fully completed and submitted successfully to Acorn Stairlifts, Inc., within 30 days of the receipt of the goods. In no event will the warranty liability exceed the price paid for the product, from direct, indirect, special, incidental or consequential damages resulting from the use of the product or any accompanying documentation. Acorn Stairlifts Inc. does not offer refunds for any product. Acorn Stairlifts Inc. reserves the right to repair or replace equipment at its discretion. UPS ground shipping charges will be paid by Acorn Stairlifts Inc for warranty parts for the first 30 days following the installation date. After 30 days, the shipping charges are the sole responsibility of the purchaser. Shipping charges for non-warranty parts and/or unit repair/replacement are the sole responsibility of the purchaser. Any requests other than UPS ground shipping will be paid for by the purchaser. Please retain all packaging material, for use in the event that the equipment needs to be returned to us.

Certified Aging-In-Place Specialists

Contact Us

Dr. Fix It Accessibility Contractor
49 Salem Street
Swampscott, MA 01907
Phone: (781) 598-5437


"Thank you so much for the great work you did altering critical spaces in my client's apartment. The combination of the time you devoted to effectively listening to exactly what she wanted, along with your professional input into what she really needed, made for a great outcome. Your attention to detail and your creative and cost effective solutions have greatly improved her quality of life."

Dianne Savastano President, Healthassist

What to expect when you contact us?

We can provide all phases of service from home evaluations, to architectural plans, to construction ( ). Our goal is to help in any way giving you the freedom and mobility your space deserves. We are extremely client focused focusing on Universal Design principles and also your particular needs. When you call us:
1. One of our team members will set up an initial site visit to the property to discuss your particular situation and consider preliminary ideas for accessibility needs
2. After a budget has been discussed we can evaluate which equipment will be most suitable and the design that will be the most fitting for your situation
3. Drawings
4. Approved plans
5. Begin work
***Please keep in mind we can provide start to finish services or only specific phases of service

FREE Grab Bar Installs!

Contact us to learn more about the free grab bar installs we do 4 times/year!


“I hired Bob to make make modifications to my elderly father's condo that would make it safer for him to remain there. Bob did an extremely comprehensive evaluation of the space and of my father's needs, and expedited the process in time for his return from a rehabilitation facility. Thank you Bob!”
~ Dyan deNapoli, The Penguin Lady

“Bob puts his heart and mind into each project he takes on. He has taken the time to understand me as a client and work with me closely to develop what I needed. In the different jobs he's done over the years for me, I've been in different life phases. Bob worked flexibly with me. Each of the projects have come out very well - very good quality and very good value. He can work to accommodate the budget. And our projects together, he's managed to them at or under budget and very close to the timetable. He's taken some of the mystery and guesswork out building and made the projects a pleasure - especially for the long-term.”
~ Michael Hoffman